OUR CANCELLATION WAIVER

In view of the current COVID-19 situation, for all reservations made, including advanced purchase rates, we will waive the cancellation charges , if cancelled more than 24 hours prior to arrival date.

For further assistance, please contact our reservation team at 03-5033 6666.

Please note: These policies apply to reservations made through Geno Hotel directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

Assistance with changes for group and event bookings will be handled on a case by case basis, please reach out to our sales team personnel at at 03-5033 6666.

T  603 5033 6666            E  info@genohotel.com          

A  Jalan Subang Mas | Taman Subang Mas | 47620 Subang Jaya | Selangor Darul Ehsan | Malaysia

Note: In compliance with the policy of the Malaysian Government, a Tourism Tax of RM10 flat rate per room per night will be imposed on all foreign guest. This ruling shall be effective as of 1st September 2017 and will be reflective separately in the room bill and/or room rate. The tax is not inclusive of the service charge and SST. Malaysians are exempted from paying the levy.

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