In view of the current COVID-19 situation, for all reservations made, including advanced purchase rates, we will waive the cancellation charges , if cancelled more than 24 hours prior to arrival date.

For further assistance, please contact our reservation team at 03-5033 6666.

Please note: These policies apply to reservations made through Geno Hotel directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.

Assistance with changes for group and event bookings will be handled on a case by case basis, please reach out to our sales team personnel at at 03-5033 6666.